Today I’m passionate about…
GOOD customer service! Ok, this is going to be my first rant blog. Seriously, bad customer service is by far one of my biggest pet peeves! As someone who has worked in customer service my entire working life I cannot comprehend how some people do not get the concept of good customer service. And trust me, I know some customers are ridiculous, out of line, or straight up crazy, but not everyone is and treating people poorly does not result in long term customers!! For some reason I have noticed this profoundly over the last couple of days. The last few times I’ve been to the mall, I’ve gotten horrible service. First of all, you should know your product. If you can’t persuade me to buy it, then I won’t! And if I can tell you information about your product that is pretty widely known and you don’t know it--bad!! Also, just because someone returns a product does not mean they won’t be back to try other things. So treating them like they’re a criminal for returning something just loses any potential sale. And lastly when someone needs a dressing room, rolling your eyes because you have to stop what you’re doing to unlock a door is completely out of line. Sorry, this is kind of an obnoxious blog, but really people, if you don’t like customer service, work in another sector! And kudos to those companies who have perfected the art of good customer service--we all know who they are :) Have you had a bad customer service experience? What happened? What would you suggest to that person?
